Computer Tips and more...
Individuals who believe they’ve been the target of a scam can report it to the Canadian Anti-Fraud Centre:
Toll Free: 1-888-495-8501
Toll Free Fax: 1-888-654-9426
If you get an unsolicited email, here are simple steps...
- Do not select any links or open attachments. Delete the suspicious email immediately.
- If you are expecting a parcel, get a status update directly from the company's website.
- If you're not sure if an email is spam:
- Look for the classic hallmarks of spam such as spelling and grammatical errors.
- If you are not sure, go directly to the company's website rather than selecting a link within an email.
Hoaxes and Scams...
"We're from Windows...calling about errors on your Windows Computer". Sound familiar? Have you had one of these calls? HANG UP!! It's a scam. Do not under any circumstances allow them access to your computer. They will create a problem and sell you a solution. People have been drawn into this scam and it has cost them hundreds of dollars for nothing.
If you are truly having some problems with your computer contact a reputable company to look at your situation.
When will Microsoft pull the plug on your version of Windows or Office?
Top 10 tips for safe computing and online privacy
- Protect your personal information. Be aware of schemes that ask for personal or financial information. Do not respond to unsolicited requests for confidential information.
- Choose effective passwords. Choose passwords that are difficult to guess but easy for you to remember. Use multiple passwords, change them frequently and use ones that include a mix of letters and numbers: all essential components of online safety.
- Verify a message before you take any other action. Do not click on a link, call a phone number, wire money or take any requested action, unless you first verify that a request is legitimate. Verify it using information from a source other than from within the message itself.
- Limit the online information that you make available about yourself. Be careful about including personal information online, on social networking sites, in chat rooms and in unencrypted email, as fraudsters may try to get at your information for their own benefit.
- Be cautious in your online activity. Be aware that email scams and malicious websites quickly surface for publicized or recurring events or when any news story breaks. Use caution when accessing new sites.
- Be wary of pop-up windows. Don’t click on any action buttons within a suspect pop-up window, including those requesting financial or identification information and those offering to sell you something.
- Maintain a suite of security software products. This should include a reputable personal firewall, anti-virus, anti-spam and anti-spyware, all necessary to provide online protection for your computer and your information. Beware of pop-up warnings that your computer is infected and instructing you to buy or download software to fix the problem.
- Keep your computer healthy. Take advantage of automated updates for your web browser, operating system and for all software that supports your online behaviour, e.g. browser plug-ins such as PDF viewers, or regularly check the applicable websites for required software patches and updates.
- Remember to log off. Ensure you properly log off and close your browser to prevent others from being able to view your information later.
- If it looks too good to be true, it probably is!
Be cautious of emails and websites that promise incredible deals and monetary windfalls. You may end up giving your financial information to fraudsters or downloading malicious software by clicking on a tempting link.
Security mistakes that are easily avoided
- Using poorly chosen passwords
- Never changing passwords
- Not installing antivirus/anti-malware
- Not using a firewall
- Never updating service packs
Learn how to address these items . If you are unsure, ask us for assistance.
Email Etiquette -3 Key Considerations
10 things you have to know to be computer literate
It is tempting to think that because you have used a computer for a long time, you are “computer literate” or “computer savvy,” but this is not the case. Here are 10 skills you absolutely must know to be considered computer literate. If you already know these, you should be helping others learn them as well!
1: Search engines
Using a search engine is more than typing in the address, putting a couple of keywords into the big text box, clicking Search, and choosing the first result. While that may work, it won’t give you the best results much of the time. Learning the advanced search, Boolean operators, and how to discern good results from bad results goes a long way toward enabling you to use a computer as a powerful research tool.
2: Word processing
Word processing is one of the oldest uses for a computer. And it continues to be extremely important, even though in many ways its functions have been put into other applications. (For example, people may write more emails than documents, but the task is nearly identical.) It is tough to claim to be computer literate if the basic functions of word processing — like spell check, table creation, and working with headers — are outside your capabilities.
Spreadsheets were the killer application that got a lot of people willing to pony up big bucks for a PC in the early 1980s. Spreadsheets offer incredibly powerful analysis possibilities… if you know how to use them for more than storing the holiday card address list. (Okay, I use Excel for that too.) Being able to use formulas, references, and macros can turn a “grid of numbers” into actionable information in the hands of the right person.
4: Browser basics
It is almost painful to watch some “computer savvy” people operate a Web browser. The most obvious goof is going to a search engine to type in the address of the site they want to go to. But folks are unaware of a lot of other things they do that make the Internet more difficult than it needs to be. Mastering techniques like opening links in new windows, using bookmarks, editing URLs to perform navigation, clearing the browser cache, and understanding common error messages will give you access to a world of unlimited information instead of keeping you stuck with only what Web site designers make obvious.
5: Virus/malware scanning
Much of typical computer maintenance is automated or unneeded at this point, but it is still essential to understand how to check a system for nasty bugs, spyware, and other malicious applications. While the scanning tools come with real-time monitors, something can still slip onto the system before the scanner has the right filter for it. So it’s critical to know how to trigger a manual virus/malware scan, as well as how to use alternative systems, spot signs of an infection, and other similar tasks.
6: Common keyboard commands
If you do not know how to copy/paste without a mouse, you are not computer literate. Sorry! Every operating system has some universal keyboard commands, and while knowing them won’t add 30 minutes back into your day, it will take a lot of the “friction” out of using a computer. Learning these commands is more a matter of routine than anything else; a short tutorial done once a day for a week will probably be enough to put you in the habit, and it will make you a happier user.
7: Basic hardware terminology
It is tough to have someone help you with a problem when you tell them that your “hard drive” is unplugged, when you really mean “the computer.” There are a number of common hardware misunderstandings out there, and while some are understandable (for instance, confusing a NIC with a modem — the cables look similar and they serve the same purpose, networking), knowing basic hardware terminology is a must-have skill to be a savvy user.
8: Simple networking diagnosis
Networking problems create the most common trouble with most computers. While you don’t need to be able to program a Cisco router, you should know how to:
- Determine your IP address
- Verify physical connectivity to the network
- Check that you have a logical connection to the network
- Find out what path network traffic takes to get to its destination
- Translate from DNS names to IP addresses
9: How to hook it up
Despite the color coding of connections and the fact that most cords can be plugged into only one hole, tons of people still can’t hook up a computer. It is tough to claim to be computer literate if you can’t even get it hooked up and turned on without some help.
10: Security/privacy 101
It is a dangerous world out there! You absolutely must know how to protect yourself from attackers on the Internet and keep your personal data private. Everything from knowing to check a link before you click it to verifying that encryption is being used to transmit sensitive data to researching sites before giving them your personal data are all critical skills for the modern computer user. If you do not know how to keep yourself safe, you need to learn how.